Returns & Refunds

We want every toy to bring a smile. If your order arrives damaged or defective, or you received the wrong item, tell us within 7 days of delivery for a free replacement or full refund.

Eligible for return

  • Damaged in transit, defective, or wrong item delivered
  • Unused, with original packaging and tags

Not eligible

  • Used or opened hygiene-sensitive items (e.g. teethers, bath toys)
  • Items damaged through misuse
  • Gift-wrapped items that have been opened, unless defective

How to request a return

  1. WhatsApp or email us your order number and a photo of the item, or use our contact form.
  2. We'll review it within 24 hours and arrange a free pickup in Gurugram.
  3. Refunds are processed within 5–7 working days after pickup, to your original payment method (COD orders: by UPI or bank transfer).